Plano, Texas Residents Can Now Submit Requests Through Mobile Apps & Online
The City of Plano, TX has selected PublicStuff to power their new service request system. The system enables residents to submit requests and issues directly to City officials through web and mobile phone tools.
Online, July 25, 2011 (Newswire.com) - The City of Plano has launched a new constituent service request platform that is available online and on mobile phones. Through the platform, residents are able to request a variety of City services, including pothole repairs, animal services, litter issues, parks & recreation and many other services. The system is powered by PublicStuff, which has been working with Plano officials to strengthen the lines of communication between the City and its residents and increase efficiency in responding to public requests.
The PublicStuff citizen portal is a service that enables Plano residents to submit online service requests directly through the City's website in addition to submitting these requests through any mobile phone device, regardless of the wireless provider. The following mobile phone options are available for residents to submit service requests: iPhone, Blackberry and Android application, a general mobile site that is compatible with any phone that has internet access and SMS text messaging capabilities. Once a request is submitted, residents can easily track their requests and receive status updates from The City of Plano. City staff use PublicStuff's professional software to manage and improve the efficiency with which they respond to the needs of the public.
City of Plano Director of Technology Services David Stephens said, "PublicStuff is
expanding our touchpoints with our residents, allowing us to go where they go. With the
mobile app, we can catch up with our residents in the car, in the office, at home and at
the soccer game, and never change their routine while empowering them to help us to
continue the care and maintenance of our evolving city."
"We are excited about working with the City of Plano. The administration is an innovator in the area of civic participation. The City now provides an online and mobile-based venue for citizens and businesses to connect with Plano's leaders and services. This is an exciting opportunity for the City of Plano to further modernize the way it communicates and provides services to its residents, while increasing internal efficiency." said Lily Liu, Founder & CEO of PublicStuff.
To access any of these services, please visit the following links:
City of Plano Site: http://www.plano.gov/Pages/fixit.aspx
iPhone App: http://itunes.apple.com/app/plano-publicstuff/id447267998?mt=8
Android App: https://market.android.com/details?id=com.wassabi.planotexas
Portal: http://www.publicstuff.com/plano-tx
Mobile Site: http://www.publicstuff.com/iframe/index/plano-tx