18 Avamere Communities Rank in Top 15% for Customer Experience

Pinnacle Quality Insight

Eighteen Avamere senior living communities earned the prestigious 2022 Customer Experience Award from Pinnacle Quality Insight

The award-winning communities span New Mexico, Oregon, Utah, and Washington:

By qualifying for this award, these Avamere senior living communities have satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.

The communities earned this award in several categories, including personal care, safety and security, menu choices, quality of food, dining service, cleanliness, response to problems, dignity and respect, communication, activities, move-in process, transportation needs, recommend to others, overall satisfaction, and overall customer experience.

The most popular recognized categories across the communities highlight Avamere's dining program, including quality of food and menu choices. This award displays the team's continued dedication to providing Best in Class senior healthcare and senior living services. 

"Congratulations to our teams for this well-deserved award," stated Sarah Silva, President of Avamere senior living communities. "It's a true honor to be recognized for the quality work and compassion our teams show daily."

Throughout its 27-year history of serving the community, Avamere has placed a strong emphasis on enhancing their residents' lives. Over the course of 2020, a sampling of Avamere's residents and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate the senior community in specific categories. 

Every month, Avamere has gathered its real-time survey results to gain a better understanding of their residents' needs and make improvements when necessary.

About Avamere 

Avamere is a group of senior living communities offering independent living, assisted living, and memory care in 29 locations across nine states. With a mission "to enhance the life of every person we serve," Avamere has proudly served seniors, their families, and local communities for 27 years.  

Source: Avamere Health Services

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Categories: Healthcare and Medical News

Tags: assisted living, award, customer service, healthcare, healthcare news, independent living, memory care, Pinnacle Insight, senior living


About Avamere Health Services

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Founded in 1995 and based in Wilsonville, Oregon, the Avamere Family of Companies provides assisted living, independent living, memory care, rehabilitation, home care, transitional care and more.

Avamere Health Services
25115 SW Parkway Ave, Suite B
Wilsonville, OR 97070
United States