Knoahsoft to Speak and Showcase Harmony™ WFO Solution at Quality Assurance & Training Conference (QATC
KnoahSoft will demo its workforce optimization (WFO) solution, Harmony, at the Quality Assurance & Training Conference on September 26-28 at the Nashville Marriott at Vanderbilt University.
Online, September 19, 2012 (Newswire.com) - Who: Knoahsoft, a workforce optimization (WFO) solutions provider
What: To exhibit and speak at the Quality Assurance & Training Conference (QATC)
When: September 26-28, 2012
Where: Nashville Marriott at Vanderbilt University
KnoahSoft will demo its workforce optimization (WFO) solution, Harmony, at the Quality Assurance & Training Conference on September 26-28 at the Nashville Marriott at Vanderbilt University. The event will be attended by call center executives and management seeking to learn about the most up-to-date solutions available in the market.
The conference will also feature KnoahSoft President and Co-Founder, Ralph Barletta, speaking about Precision Monitoring: Revolutionizing Quality Assurance with Speech Analytics on Thursday, September 27 from 9:00-10:15 am.
KnoahSoft Harmony helps businesses improve customer satisfaction and increase operational awareness by providing formal and informal IP contact centers with a low-cost, modular web-based solution. Built for VoIP from the ground up, Harmony supports call recording, quality and performance management initiatives. Contact centers use Harmony to effectively manage their business operations with real-time and offline data.
Visit the Knoahsoft booth for additional information on Harmony and the company's low cost replacement program. Get more information on the Quality Assurance & Training Conference.
About KnoahSoft
Knoahsoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony, users can increase productivity, enhance customer satisfaction, improve workflow and ensure compliance. Learn more at
knoahsoft.com.
Contact: Marisa Zelnick
305.707.7874
marisa@knoahsoft.com
###