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Interactive Intelligence to Deliver 'Customer Experience Management' Insights at CET Middle East Forum in Dubai in May

Company's regional head to discuss how a multi-channel communication strategy can result in enhanced customer experience

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, will be participating as a sponsor of CET Middle East, an annual Customer Engagement Technology Forum taking place on 28th May 2014 at The Address Hotel Dubai Mall. Mr. Shaheen Haque, territory manager, Middle East and Turkey at Interactive Intelligence is a guest speaker at the forum and will educate attendees about enhancing customer service and experience through a multi-channel approach via the enterprise contact centre. Interactive Intelligence will also use the event to spread awareness about the company's innovative contact centre automation, unified communications, and business process automation technologies.

"Serving consumers in a world where the frame and basis of customer engagement is rapidly shifting is one of the biggest challenges for organizations today. With the consumerisation of customer service communication taking root, implementing a successful customer care strategy means enterprises need to look beyond traditional measures and explore how they can serve the customer on the customer's terms - whether that be social media, SMS, web chat, and video in conjunction with traditional voice, web, and email channels," says Mr. Haque.

"CET Middle East is a great forum for us to interact with industry thought leaders and share our views on upcoming technology trends that will help businesses deliver exceptional customer service and experience."

Interactive Intelligence will be showcasing its entire range of solutions at the event including its Customer Interaction Center™ (CIC), a fully-integrated software solution for the contact center that helps deliver an exceptional and highly personalized experience to every customer. CIC offers contact centers a standards-based, multichannel software platform to blend all media types with the organization's business systems and its suite of integrated contact center applications brings interaction processes and customer service best practices together. It manages and blends inbound/outbound multichannel interactions and gives customers their choice of contact options — voice, email, fax and chat, as well as SMS, business objects, and social media.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed in the cloud or on-premises, are in use by more than 6,000 customers worldwide. Interactive Intelligence is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees' Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 1,800 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.


Product Information Contact:
Mr. Shaheen Haque
Turkey & Middle East Territory Manager
Interactive Intelligence Middle East
Dubai, UAE
Direct phone: +971(4) 4347217
Mobile: +971 (50) 4573186

Categories: Information Systems

Tags: cet, CIC, ININ, Interactive Intelligence, Shaheen Haque

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