Avangard Solutions, Inc. And ITgma Partner To Deliver A Turn-Key VoIP Solution

Customers gain Avangard's state of the art VoIP Billing System capabilities, now fortified with ITgma's CRM solutions.

Avangard Solutions, Inc., a leading provider of VoIP solutions, and ITgma, a leading provider of CRM solutions tailored for the Telecoms industry, have announced a partnership that will enable them to provide an advanced VoIP turn-key solution to customers from around the world.

AVAVoIP is an advanced billing and routes provisioning solution which enables service providers to gain flexibility in all areas of the billing process: pricing, rating, invoicing, taxation, settlement, balance management, reporting, revenue assurance and accounting. The platform supports all the traditional telecom business cases - prepaid and postpaid wholesale VoIP, retail VoIP (calling cards, callback, etc.), enterprise VoIP, etc. Add on components such as agents commissioning and taxation differentiate the product from the competition. Open Web Services APIs allow easy integration into existing systems or portals. AVAVoIP is offered both as stand-alone software (to be integrated with 3rd party switches) and as a turn-key solution (integrated with Asterisk and Yate). AVAVoIP is also available as a service (SaaS) under the brand name AVAHosted - it is offered both as a cloud solution (on Avangard servers, in Avangard data center) and as an on-premise solution (on customer servers in customer data center).

ITgma's CRM is tailored to the specific needs of Telecom companies that need a professional customer handling tool with a powerful reporting engine. Based on SugarCRM, leading open-source platform, it enables companies to own a solution that is license-free, easy to maintain and has excellent user adoption and short learning curve.

ITgma's CRM consists of modular solutions that comprise customer related activities through the entire lifecycle of the customer - customer experience management, customer engagement, acquisition and retention. The advanced functionalities include Business Sales Automation, Sales Targets and Incentives, Commercial Product Catalogue, Point-Of-Sales module, Partner (indirect-sales) Portal, Self-care Portal, Campaigns and Loyalty Management. All above is complemented with ITgma CRMSync - an Outlook plug-in, ITgma SugarBerry - BlackBerry application and ITgma Social CRM - module that accumulates all social conversations in one place and enables to enhance the customer experience by giving prompt and complete answers.

About Avangard Solutions, Inc.
Avangard Solutions, Inc. is a US technology company with presence in North America, Asia, and Europe and customers from around the world. The company is a leading provider of a wide range of software products including rating, billing, switching, and customer care applications. Avangard also offers numerous value added services such as hosted VoIP software as a service (billing and switching) and professional services (support and maintenance, development, integration, etc.).

About ITgma
ITgma successfully helps many companies across a range of industries to rethink their software application strategies and achieve more with less. Founded in 2009, today ITgma is already a prominent provider of Enterprise Software solutions, custom web and mobile development services, and leading IT Outsourcing and Consultancy Company. Clients from USA, Europe and Australia placed their trust in ITgma, and that in turn lead to optimization of the operational cost and an increase of the development capacity.

Biljana Trimcevska
ITgma | Sales & Marketing

Categories: Telecommunications

Tags: crm solutions, customer relationship manager, voip

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Biljana Trimcevska

+389 2 55 11 946