Attrition Buster Bob Harris to speak at BICSI Winter Conference in Orlando

Attrition Busters Bob Harris to deliver Block Buster seminar session "From Satisfied to Delighted" at BICSI Winter Conference in Orlando in January. Harris' renown seminars impart & empower creative ways to save customers who want to dump a provide

Bob Harris and the Attrition Busters ( are internationally renown for having an amazing ability to not only motivate, but also to light a fire of empowerment under service business employees, managers and owners! Harris' high energy sessions have helped hundreds of companies better compete, differentiate, increase sales and save more customers who want to cancel regardless of the economy! Attrition Busters seminars and workshops focus on industry specific topics like sales, ways to say no, customer retention, defusing angry clients, employee ownership of problems and how to turn your satisfied customers into delighted "long term" relationships!

On Sunday January 17 and Monday January 18, 2010; BICSI attendees will have the opportunity to attend Harris' most in demand seminar and hands on workshop session. This exciting, high-energy seminar will solicit significant audience participation and will convey vibrant and creative tools for a host of customer and company culture issues designed specifically to save customers wanting to "jump ship" from one company to another and because of the state of our economy. Topics covered in this seminar will include ways to measurably reduce competitive attrition, understanding the six basic customer needs, increasing perceived value, added value sales in a lousy economy, methods of dealing with angry customers, teamwork, growth and emotionally bonding customers. This program is not to be missed!

Start making plans to attend the 2010 BICSI Winter Conference & Exhibition, January 17-21, at the Rosen Shingle Creek Resort in sunny Orlando, Florida. The conference promises to be five days full of rich education, top-notch exhibits and valuable networking opportunities. See you there!

Categories: Project and Program Management

Tags: Attrition, BICSI, Bob Harris, customer, florida, retention, seminar, workshop

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Steve Grundell
Press Contact, Attrition Busters