Another Local Government Success for Asidua's Customer Contact Platform
Building on recent contract wins, Local Government contact management and integration specialists Asidua, today announced a further success by securing a major deal with Blackburn with Darwen Borough Council.
Online, December 9, 2013 (Newswire.com) - Building on recent contract wins, Local Government contact management and integration specialists Asidua, today announced a further success by securing a major deal with Blackburn with Darwen Borough Council.
Based in the north west of England, Blackburn with Darwen Borough Council is about to embark on a major transformation of the services it provides with the help of Asidua's Customer Contact Platform (CCP).
Like many local authorities, Blackburn with Darwen Borough Council identified citizen self-service as a key enabler to driver to improving their service to citizens while reducing the cost of doing so. They have selected the Asidua Customer Contact Platform™ to help them deliver on this vision. During the engagement, Asidua will implement CCP and work collaboratively with the Council to create a flexible end-to-end transactional web self-service solution, linking front and back office systems. The transformation will not only improve citizen's services but will also drive the efficiencies and cost reductions that Blackburn with Darwen seek.
Speaking on the latest contract, Managing Director of Asidua GB, Dr Steve Sheppard said: "Asidua is delighted to announce our latest contract win with Blackburn with Darwen Borough Council. Our Customer Contact Platform™ has been acutely designed to allow Local Authorities like Blackburn with Darwen to not only improve citizen's services, but to also achieve significant savings; savings which can be directed back to vital frontline services."
Mike Zammit, Director of Information Technology, Management and Governance at Blackburn with Darwen Council added: "Given the recent financial constraints imposed on local authorities, Blackburn with Darwen Borough Council has identified citizen self-service as a key enabler to drive efficiency savings whilst improving service to citizens. To accomplish this we are undertaking a significant re-development of our existing IT application architecture to enable us to build a fit for purpose platform on which we can transform existing services."
Mike continued by highlighting why CCP was a 'perfect fit' for Blackburn with Darwen Council. "Following a comprehensive review, we engaged with Asidua as their Customer Contact Platform™ had strong references in helping other local authorities and was also a perfect fit for our requirements; achieving key efficiencies whilst also improving our citizen services."
Asidua's latest Local Government contract win follows successful engagements in the North West and sees them continue to add their growing customer base which includes Milton Keynes, London Borough of Harrow and NI Direct.
In helping conclude the announcement, Steve went on to say: "Our latest contract win is further testament to the savings and improvements that CCP can achieve for Local Authorities and we look forward to helping Blackburn with Darwen Borough Council achieve their 'Digital Services' transformation programme.
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About Asidua
Asidua, who employ over 120 staff, is headquartered in Belfast and has offices in Dublin and Birmingham. As a current Investor in People, the company delivers world-class software consultancy and services to clients across a broad spectrum of business sectors through two specialised divisions:
- Business Services - provide Application & Data Integration (ADI) & Customer Contact Platform (CCP) services to allow large enterprises and public sector organisations to better leverage efficiencies from seamless end-to-end integration of systems.
- Device Services - endorsed by PMC® as a preferred supplier, Asidua's Device Services divisions provides the telecommunications market with a complete portfolio of software components (WanStaX) and niche professional services focused on the WinPath product family.
To discover more about Asidua, visit www.asidua.com.
About Customer Contact Platform (CCP)
Asidua's Customer Contact Platform (CCP), helps makes it easier for Local Authorities to improve customer contact, promote channel shift, maximise one-and-done, minimise avoidable contact and ensure that services are delivered cost effectively.
Today CCP is helping improve customer contact in many Local Authorities, such as London Borough of Harrow, Leeds City, Blackburn with Darwen Borough Council, Milton Keynes Council and Chorley Borough Council. Discover more about the CCP at www.asidua.com/ccp
About Blackburn with Darwen Borough Council
Serving a population of over 140,000, Blackburn with Darwen Borough Council provides more than 800 different services to people who live, work and study in the borough. The Councils officially rated as one of the top councils in the country. The Audit Commission, which checks local government performance, gave the council a top rating in 2009 and they are one of only 25 councils to keep this top rating since 2002.
The Council has five priorities:
- Improving public health and well being - 'living better, living longer'
- Improving your neighbourhood - community engagement, community cohesion, environment, liveability/public realm, enforcement, community safety
- Improving the economy - delivering regeneration to tackle poverty, skills and worklessness
- Achieving first class services: influencing, enabling and commissioning
- Deliver a 'fit for purpose' organisation
For more information on Blackburn with Darwen Borough Council, visit www.blackburn.gov.uk
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