AMEYO enhances and effectively manages calls for ReachOut Technosoft Services Pvt. Ltd
March 25, 2013 (Newswire) - ReachOut Technosoft Services Pvt. Ltd is one of the fastest growing BPO firms in India. They have state of the art infrastructure to support all their operations. They aim at delivering outsourcing services in domains such as Finance & Accounting, Human Resource, Digital Marketing and Telecom processes. In order to execute their operations smoothly, they have chosen AMEYO, as the appropriate contact center technology for themselves.
ReachOut Technosoft had various business challenges which they wanted to address. There was no automation of their processes and they also lacked quality monitoring. They could not integrate their CRM or manage leads effectively as they were initially using the Vicidial. They were therefore in the search of a robust technology that could alleviate these business obstacles for them.
In reference to this, Anuj Jain, Managing Director, ReachOut Technosoft Services Pvt. Ltd. says, "We are a leading BPO and aim at developing best services for our clients. The term 'Reachout' clearly suggests that reaching out to our customers is what we take to be imperative. In order to connect with them and offer them quality services, it is very important that we track and supervise our performance. To fulfill our requirements, we were in search of a technology that could offer us proper reporting and quality monitoring features. We chose AMEYO, which had all the features that we needed. The Predictive Dialing along with the Number Management and Customer Management API of AMEYO helped us in further streamlining our operations without any hassles."
AMEYO offered assistance to ReachOut Technosoft to fulfill their business needs. With the Predictive Dialer of AMEYO, they were able to lift the agent level productivity as well as manage multiple agent campaigns. AMEYO also offered them the Reporting feature through which they were able to view precise real-time and historical data, while the customer manager API allowed them to fetch data application programming easily. AMEYO further helped them automate their business process which uplifted their productivity and customer satisfaction level.
About ReachOut Technosoft Services Pvt. Ltd.
ReachOut Technosoft Services Pvt. Ltd. established in the year 2010 is one of the fastest growing BPO firms in India. Headquartered at Bangalore, ReachOut has a state of the art infrastructure to support all our operations. With an experienced management team and an advisory board comprising of pioneers from across various domains; we focus on delivering outsourcing services in domains such as Finance & Accounting, Human Resource, Digital Marketing and Telecom processes.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth.AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.