V.I.T.A.L. Marketing Solutions Focuses on Enhancing Service
The V.I.T.A.L. Marketing Solutions leadership team is dedicated to improving customer service and bringing their executives closer together. The firm's director offered some simple tips to ensure effective customer interactions.
Denver, CO, February 27, 2015 (Newswire.com) - “We fully recognize the crucial role that great customer service plays in our industry,” noted Joy, V.I.T.A.L. Marketing Solutions’ director of operations. “Our associates are outstanding in this area, but that doesn’t stop our leadership team from constantly exploring new methods to ensure memorable and positive customer interactions. Recently, we’ve begun using team training sessions to discuss how we can engage customers even more effectively.”
Communication is a major area of focus in these training sessions. Joy added, “There are quite a few things we focus on through this initiative, and they all revolve around making customers feel welcome and valued. The use of positive language is one point of emphasis, and that extends to nonverbal communication as well. We want our associates to make good first impressions by making eye contact and greeting customers with genuine smiles.”
"There are quite a few things we focus on through this initiative, and they all revolve around making customers feel welcome and valued".
Joy, Director of Operations
“Team training is also a great way to strengthen the bonds between our associates,” added the director. “Not only that, but the sessions allow us to identify team members with the best leadership qualities. By doing so, we can put top performers in position to conduct trainings on their own. Additionally, we’re looking forward to instituting monthly sessions focusing on topics such as effective organization, time management, and leadership skills. It’s an exciting time for our entire organization, and for our associates in particular.”
V.I.T.A.L. Marketing Solutions’ Director Shares Simple Tips for Effective Customer Service
It’s often the simple things that get overlooked when it comes to providing superior customer service. Joy and the rest of the V.I.T.A.L. Marketing Solutions team believe that the basics still hold the most importance when it comes to properly engaging customers.
The director stated, “There are so many tried-and-true pieces of wisdom when it comes to treating customers the right way. On a regular basis, I remind my team members about the importance of things like greeting customers with warm smiles, even when speaking to them on the telephone, and always asking how they can be of service.”
Joy also warns her associates against using the phrase I don’t know. She explained, “The only time you can use that phrase is if you follow it immediately with …but I can find out for you. We always instruct our team members to be as proactive as possible, and offering to find whatever information a customer might be looking for is certainly part of that.”
About V.I.T.A.L. Marketing Solutions
V.I.T.A.L. Marketing Solutions combines precise planning and unmatched implementation skill to produce interactive campaigns. Fueled by an upbeat team atmosphere that emphasizes expert collaboration, the firm creates customized promotions that consistently deliver impressive results. By using the latest methods to research demographics and analyze markets, V.I.T.A.L. Marketing Solutions team members are able to apply dynamic strategies to each initiative. This ensures a truly unique experience for each customer and enhances brand loyalty at the same time. For the firm’s clients, this results in boosted bottom lines with a high return on investment.
