Phoenix Specialty Manufacturing Announces New Risk-Free Promise for Specialty Parts Customers
Bamberg, SC, June 1, 2015 (Newswire.com) - Phoenix Specialty Manufacturing Co., a South Carolina-based manufacturer of washers, shims, seals, gaskets, spacers and other specialty stampings, has announced a new initiative for their current and prospective customers. The initiative, which is a first in their industry, is a Risk-Free Promise that responds to the growing need for higher customer service quality within this industry by providing a three-way written guarantee.
The specialty parts industry is designed to supply specific products to companies and businesses across a vast range of industries. From aerospace to NASCAR and everything in between, all of these industries need high quality parts that are precision-manufactured to their specifications.
"Everyone at Phoenix believes that high quality products and service are what we do day in and day out, and we're here to show customers that they don't have to worry when dealing with Phoenix."
Pat Moloney, COO
This specific need requires these companies to seek out specialty suppliers. However, in many cases customers were continually frustrated and disappointed by how many suppliers conducted business. Inconsistent quality, sudden increases in pricing and huge shipment delays often became major problems for customers and today’s “just in time” world.
These problems were precisely what prompted Phoenix Specialty Manufacturing to announce this new policy. While the company has always maintained a high level of customer service and satisfaction, they wanted to “raise the bar” and make it absolutely clear to the public about how they approach their business.
The Risk-Free Promise provides customers with a guarantee on:
• Quality - If the parts delivered fail to meet the customer's documented specifications, Phoenix will rework or rerun the parts at their cost.
• Delivery - Parts will ship by the date promised when the order was placed. If for some reason they are unable, and the customer is in immediate need of the parts, Phoenix will overnight the order at their own expense.
• Price - Phoenix will not increase the prices on the customer’s subsequent orders for a period of twelve months. This provides cost certainty for the buyer, who will no longer have to repeatedly re-quote the same parts throughout the year. Phoenix Specialty does not offer lower introductory rates, only to increase their prices once the customer has tried them.
According to company COO Pat Moloney, this guarantee showcases the type of customer focus Phoenix Specialty Manufacturing has always carried. The goal of the announcement is to help others recognize that this level of service is available when fulfilling the customer’s needs.
One of the largest challenges some companies face is finding a manufacturer and supplier that can continually produce their highly specific products. The challenge becomes especially stressful in the process of finding a better manufacturer. Some companies feel locked into their suppliers because of their highly specific product needs.
As Pat Moloney put it, however, the days of feeling trapped with an inferior product manufacturer are over.
“In today's world it's difficult to switch suppliers, even if you are less than satisfied with your current supplier,” Moloney explained. “You may feel it’s risky to switch because you’re not sure what type of service you’ll get with another company.”
This type of customer anxiety is what compelled Phoenix Manufacturing to put their promise right in the public eye. The Risk-Free Promise was designed to show these types of companies – on the verge of selecting a better supplier – that their products, service and pricing will be guaranteed.
“The Risk Free Promise is there to help assure customers we’re going to quickly supply them with quality products,” Moloney continued. “We work with our customers to make sure every single one is satisfied. If there’s a problem with us meeting our ship date and it is going to affect your operation, we’ll overnight it at our expense, we make over 30,000 shipments a year to thousands of customers worldwide and we value the relationship with have with each and every one”
In the end, the Risk-Free Promise has not changed anything about how Phoenix Manufacturing conducts business. Instead, it was designed to help reassure customers who need specialty washers, shims, seals, gaskets, spacers and other custom products.
“We’re working hard to get the word out about our Risk-Free Promise,” Moloney reiterated. “Everyone at Phoenix believes that high quality products and service are what we do day in and day out, and we’re here to show customers that they don’t have to worry when dealing with Phoenix.”
About Phoenix Specialty Manufacturing Co.
Phoenix Specialty Manufacturing Co. first opened in 1907, the company brings over 100 years of high quality, customer-centered production and supply. Industries served include aerospace, automotive, consumer-level goods, electronics, energy and medical.
The company has long focused on providing the highest level of customer service alongside their precision products. Their three-level Risk-Free Promise of quality, price and delivery reflects their ongoing commitment to full customer satisfaction.
Contact Information
Phoenix Specialty Mfg. Co.
P.O. Drawer 418 | 7433 Main Highway
Bamberg, SC 29003
888-509-4807
sales@phoenixspecialty.com
www.phoenixspecialty.com/riskfree
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