How to Select the IP-Telephony Equipment for Small Business
VoIP-communication is available everywhere for everyone. But, according to experts, the use of IP-telephony in small business requires a particular approach. If don't take into account some objective factors, everybody make a lot of mistakes. As a result, instead of solving the existing problems, person risks to create the new ones.
USA, Canada, May 6, 2015 (Newswire.com) - IP-telephony (VoIP) provides a lot of advantages for business. The principal ones are high quality of communication and low rates in comparison with common telephony. There’s no doubt in it, if it concerns large or medium-sized enterprises. However, using VoIP in small business, one must be aware of some nuances. How to select the equipment for small business to ensure a proper level of services? How not to overpay, but to save money? Answers to these and other questions were given by the representatives of the company RingByName.
Peculiarities of use of IP-telephony in small business
VoIP-communication is available everywhere for everyone. But, according to experts, the use of IP-telephony in small business requires a particular approach. If don’t take into account some objective factors, everybody make a lot of mistakes. As a result, instead of solving the existing problems, person risks to create the new ones.
Pay attention to the fact that small business is nearly always limited in financial resources. So there’s no need to overpay for the equipment and technology with unnecessary functions, which occur even in common standard packages, available all over the IP-telephony market.
For example, person offered to get the connection designed both for the office of small business, medium-sized business and home office. It’s worth thinking whether it’s reasonable for the company with two or three employees to obtain the equipment designed for the company with several dozen ones? Therefore, purchasing such equipment and technology for small company, it is probably pay more than necessary.
VoIP standard features are as follows: voicemail, call forwarding, fax, conference call, virtual administrator, smartphone support, "find a person/ follow a person," and instant messaging chat. All these services are effective with 20-30 employees. And what if have only three ones? Will be conference call needed?
It should be mentioned, that most standard features of IP-telephony work well in analog communication systems. But it doesn’t mean that VoIP has no significant advantages for small business. Thus, the function "find a person / follow a person" is unique and available only in IP-telephony technology. It allows receiving incoming calls in different places and at different phones. That is, person can always be got through, which is very important for any business. Therefore, it’s better not ignore this and other services.
What kind of equipment to buy?
As experts explain, the selection of IP-telephony equipment directly depends on the size of business. First of all, answer a simple question: is there enough employees and necessity to establish a local IP-APS? If people work in different offices (workshops), located at a considerable distance from each other and have to constantly communicate by phone, local communication system will allow saving on payment of phone calls. But if the company occupies two or three adjacent rooms and employees communicate without phones, there is no necessity in local APS.
Sometimes, instead of APS it is possible to use a soft phone with a headset. If most of employees work remotely or constantly travel, it’s necessary to rely on mobile telephony. VoIP technology allows making it as perfect and cheap as possible.
The cost of equipment also depends on the connection speed. Note that maximum parameters are necessary only if yet is simultaneously connect a great number of users. Otherwise, it’s possible to save on speed.
Also, VoIP cloud service provides very good advantages. But before connecting it, a person should know that there are the appropriate phones for it. Analog phones may be used in IP-telephony via an adapter, but number of functions will be limited. Thus, a person should make a choice between price and quality.
It should be mentioned, that VoIP-technologies make it possible to save on communication and provide good opportunities for rapid expansion of the client base. However, IP-telephony requires an additional protection against external interference (hackers, etc.).
RingByName advantages
According to the developers, IP-telephony system RingByName is the most universal system, which easily adapts to the requirements of any enterprise. The technology simultaneously combines PBX, IVR and CRM, which allows to efficiently using RingByName equipment, both in the company where phone is used by hundreds of people, and in the private enterprise with an entrepreneur dealing his business alone. In the latter case, it could be bought only one RingByName phone and not to spend money on additional equipment. Besides, the company guarantees the complete safety of RingByName telephony.
At the same time, the following services could be used:
- Virtual Administrator. This service allows automatically redirecting the subscribers to the phone of the desired employee of company. When using a common phone, this function is performed by a call center operator or a secretary. In contrast, virtual administrator does not have to be paid.
- Handy mobile version of RingByName with all functions available. The employees no longer need to be in the office to fully work with the clients.
- Free CRM service, tracking all the calls to the company. Also, it could be created notes about subscribers and track the history of communication with them.
- Perfect call management system. It’s a very simple service allowing taking complete control of all calls.
- Extension Click2Call, allowing to make calls to any number displayed on the web page by one mouse click.
Surely that’s not a complete list of advantages of RingByName technology. More detailed information can be found on the official website of the company.
