3rd Annual OPEX in Financial Services, will provide a progressive platform to COOs, CIOs and the heads of financial operations and operational specialists, the event is focused on highlighting the significance of operational excellence for banking pr
The banking sector in Africa is set to become more organized with streamlined operations, having reduced operational cost and by offering more innovative and tailor made products through conventional as well as robust and innovative electronic services & distribution channels. African banks attempt to implement effective centralization processes considering the technological challenges.
These banks aim at very high level of operational excellence to keep a balance between centralization and branch autonomy. With the help of operational excellence, banking professionals can establish stronger customer relations and provide exceptional customer service in the African region.
3rd Annual OPEX in Financial Services, will provide a progressive platform to COOs, CIOs and the heads of financial operations and operational specialists, the event is focused on highlighting the significance of operational excellence for banking processes.
Taking place on the 19 - 20 August 2014, Hyatt Regency - Johannesburg this 2 day conference will see the top brass from the banking and financial industry who will meet and discuss the best practices and opportunities to achieve operational excellence in Africa.
Building a sustainable Operational Excellence road map is one crucial element for organizations to achieve operational excellence. Raj Singh, Chief Operating Officer at Chase Bank, in his presentation will be defining the road ahead for preparing for a sustainable operational excellence transformation, conceptualizing long term business benefits and developing a strong and clear communication channels for continuous and sustained operational improvements.
Khomotso Molabe, Head - Features and Process Engineering(PBB) at Standard Bank will emphasize on the importance of enabling customer experience through process excellence in financial services, while the need to develop efficient and effective processes - Automation a key driver for better results will be shared by Darryl Poonan, Head - Africa Product Operations - Standard Bank.
Patrick Fiscian, Group Head - Operations & Technology Services at Ecobank will elaborate on how technology has become a driver of Operational Efficiency in his Case-Study presentation - The Ecobank experience.
Smartstream, is the Platinum Sponsor of this forum, and South African Airways is the official airline partner. Supported by The Pan African Chamber of Commerce and Industry, Africa Business Roundtable and International Compliance Association, this forum will engage in industry peers and operational experts from Barclays Bank (Zimbabwe), National Microfinance Bank (Tanzania), Nedbank (South Africa) , Kenya Commercial Bank (Kenya) and many other banking and financial institutions.
To know about the speaker lineup and presentation topics, have a look at the conference agenda by sending a email to email@example.com
Phone: +97146091570 - Fax: +97146091589