With their eyes set firmly on the future and the continued growth of the business, it was decided that the time was right for MarketMakers to gain ISO 9001 certification and truly highlight their self-imposed high standards to the marketplace.
It has has been a very busy year for MarketMakers, the award-winning telemarketing agency based in Portsmouth. The ISO 9001 standard sets the benchmarking criteria for a quality management system for all areas of the business including facilities, people, training, services and equipment. The values covered by the certification include management principles such as a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
Having worked closely with assessors and fulfilled every requirement of ISO 9001, MarketMakers were recently given full certification and were delighted with the accreditation.
"As a business we already have strong processes and a customer-focused culture, therefore achieving the standard just ensures the wider world knows we're serious about what we do" - Luke Groves, Operations Manager, Risk, Resource, Quality & Planning.
But that's not all...
In addition to the ISO 9001 certification, MarketMakers also recently achieved renewal of their Investors In People award. Launched in 1991, Investors in People is a framework of measures to help businesses transform their performance by focusing on their workers.
26% of the UK workforce is employed by organisations that are Investors in People or working towards it - investorsinpeople.co.uk
Considered a badge of honour by MarketMakers, this achievement illustrates that the success of the business is attributable to the strength and talent of its workers. Having first achieved the Investors In People award back in 2007, MarketMakers were aiming to achieve the standard for a third time.
After completing all of the assessments in relation to communication; training and development; company values; employee benefits and management support; MarketMakers succeeded in being awarded the accolade for the third time. In the process of doing so, they managed to make a big impression on the assessor who was quoted as saying "People's level of energy and commitment is immediately apparent, and as an assessor, it is a rare privilege to meet such overwhelmingly positive and enthusiastic staff".
The accreditation means a lot to every member of the team at MarketMakers and the feeling of accomplishment is summed up perfectly by their Head of Learning and Development, Steve Cass...
"The Investors in People award is invaluable in telling us and our clients so much. It has clearly demonstrated that training and development, opportunities, communication and passion is at the heart of everything we do. It also provides the perfect springboard to ensuring MarketMakers is able to grow and develop and move forward whilst ensuring that everybody involved is an integral part of that success".