National firm recognizes three Lyon Apartment Communities for residents' satisfaction
March 18, 2014 (Newswire) - Three Lyon Communities' apartment communities have been honored for delivering exceptional customer service to its residents by J Turner Research, a leading marketing research firm exclusively serving the multifamily industry.
The St. Claire team in Santa Maria, latitude33 team in Escondido and gallery421 team in Long Beach received the J Turner Excellence in Customer Service Recognition. The three communities achieved extremely positive average satisfaction scores, all ranking in the top 35 out of 1,200 communities nationwide. gallery421 was ranked 32nd, latitude33 was ranked 24th and St. Claire was ranked 14th across the nation.
"Exceptional customer service has always been at the forefront of our mission," said Sherri Martin, president of property management for Lyon Communities. "It's wonderful to be recognized for our forward focus, as we strive to stay ahead of the ever-changing market and the needs of our residents."
The rankings were based on a random monthly sampling of resident responses to a variety of customer service related questions.
Responses were converted into a unique Turner Apartment Loyalty index score that ranked communities on a scale of 0-10. Communities achieving a Turner Apartment Loyalty index score equal to or greater than 7.5 were recognized as part of an elite ranking of communities for their ability to deliver exceptional customer service to residents.
"At Lyon, we believe that it is our family culture and entrepreneurial spirit that results in successful, enduring relationships with our residents," Martin said. "We're honored that three of our communities were awarded this very special recognition and will continue to strive for the J Turner Excellence in Customer Service Recognition across all of our properties."
For more information about Lyon Communities, visit www.lyoncommunities.com.
About Lyon Communities
Lyon Communities is a leading real estate development and investment company headquartered in Newport Beach, California. Established in 1988 by General William Lyon and Frank T. Suryan Jr., it is recognized as one of the most respected privately held multi-family real estate companies in the Western United States. The company has a market capitalization of $2.0 billion and over the years has acquired more than 21,000 apartment homes and managed the development and renovation of 30,000 apartment homes in California, Colorado, Florida and Georgia. Lyon Communities takes pride in our ability to provide long-term, income-producing investments for our investors. Our communities offer residents a variety of housing and amenity choices with unparalleled customer service in some of the finest and most innovative rental living experiences in the country. For more information: www.lyoncommunities.com.