Live2Support along with the strong integration with Microsoft Dynamics CRM and osCommerce gives a deeper insight into the customer needs by combining real time visitor and customer management features.
January 2, 2014 (Newswire) - Live2Support takes pleasure to introduce Microsoft Dynamics CRM integration to influence business scale. It adds more power to your business by reaching out to the website visitors proactively to drive more sales. This feature rich software allows the store owner to maintain their online stores, setup, product reviews and transaction security with no cost or time limitations. This integration carries a whole new level of website visibility and interaction by blending CRM data with chat records. Thus Live2Support integrates effortlessly out-of-the-box with Microsoft Dynamics CRM and osCommerce to generate revenue by engaging visitor in real time and save time with sales and customer service oriented processes.
With this influential integration Live2Support will be loaded with the following benefits and powerful features:
• Ability to store chat transcript
• Callback requests can be sent to the Microsoft Dynamics CRM
• Receive live chats and calls directly from your website on your mobile GTalk)
• Enhances personalized conversation by having full access to cases and contacts
• Enables tracking details of web site visitor in real time
• It helps in marketing campaigning strategy
• It makes you to stay ahead of your competitors in customer support and services
• It provides prompt and personalized support to your customers.
• Adds additional levels of productivity to sales, marketing and customer service departments
• Create sales and support cases, contacts and leads and save them to Microsoft Dynamic CRM
• Avail all kinds of offers and discount coupons through live chat
• Update your visitor with new product launch, offers on key items and shipping details
• Instant view of the pages being browsed by the visitor
• No additional software or hardware installation is needed
Live2Support is an escalating support system on your window. It is an advanced communication solution which was initiated in 2003. This advance chat engine is loaded with facilities and updates to conduct a live conversation through multiple interfaces like iPhone, Android or any other smart phone with GTalk. It lets you monitor website activities, surfing habits and Geo location of the visitors.