Ferguson Heats Up the Customer Experience with Stibo Systems' Technology
Largest US Distributor of Plumbing Supplies and Pipe, Valves and Fittings (PVF) Selects MDM Solution to Help Improve Customer Experience
Online, February 26, 2013 (Newswire.com) - Award winning multidomain master data management (MDM) provider Stibo Systems, today announced that Ferguson, the largest distributor of plumbing supplies and pipe, valves and fittings in the US selected Stibo Systems' STEP Master Data Management (MDM) solution to help improve its multichannel customer experience. After conducting an in-depth evaluation of leading MDM providers, Ferguson chose Stibo Systems to support its expansive network, which serves customers through its 1300 branch locations.
Customer Quote
"Improving the multichannel experience for our customers is Ferguson's number one goal, and we are committed to providing the latest up-to-date product information to assist customer buying decisions," said Dave Keltner, Chief Financial Officer of Ferguson. "Stibo Systems' multidomain MDM platform supports our long-term commitment to provide world class customer service resulting in improved shareholder value."
Stibo Systems Quote
"In today's fast paced, multichannel environment, companies are increasingly driven to improve the customer buying experience," said Andreas Lorenzen, President for Stibo Systems, US. "We are looking forward to help Ferguson improve its customer experience by delivering highly accurate product and service information across a variety of devices."
About Stibo Systems
Stibo Systems gives data direction by providing organizations with a leading multidomain master data management (MDM) solution. Stibo Systems enables organizations to better manage enterprise intelligence on a global scale, improve sales, and quickly adjust to changes in business requirements. Stibo Systems' STEP technology is a flexible, uniform MDM solution that provides a single trusted source of operational information for the entire enterprise. Stibo Systems offers deep industry-specific solutions, engineered, and supported to meet the strategic information needs of global customers including: GE, Sears, Siemens, Target, and Thule. Stibo Systems is a subsidiary of the privately held Stibo A/S group, originally founded in 1794 with corporate headquarters in Aarhus, Denmark. For more information, visit www.stibosystems.co.uk.
About Ferguson
Celebrating its 60th year in business in 2013, Ferguson (www.ferguson.com) is the largest wholesale distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S. The company is also a major distributor of HVAC/R equipment, waterworks and industrial products and services. Founded in 1953 and headquartered in Newport News, Va., Ferguson has sales of $8.8 billion and approximately 17,500 associates in almost 1,300 locations. Ferguson and its subsidiaries serve customers in all 50 states, Puerto Rico, Mexico and the Caribbean. Ferguson is part of Wolseley plc (www.wolseley.com), which is listed on the London Stock Exchange (LSE: WOS) and on the FTSE 100 index of listed companies.