We are delighted to announce that our UK company formation service, Companies Made Simple, has been awarded the Gold Trust Member Award by Feefo. So what is Feefo and what does this award mean?
February 20, 2014 (Newswire) - We are delighted to announce that our UK company formation service, Companies Made Simple, has been awarded the Gold Trust Member Award by Feefo. So what is Feefo and what does this award mean?
Feefo is "a review and feedback system for services and products". Here's how it works:
Shortly after a customer has formed a company with us, Feefo email them requesting that they rate our service as either "Bad", "Poor", "Good" or "Excellent". Feefo then request that the customer leave some feedback about the service. We then have the option to respond accordingly. This feedback is then made public on Feefo.
The Gold Trust Member Award is awarded to service providers who have achieved a service rating of either "Excellent" or "Good" for 95% (or more) of the reviews - we achieved a service rating of 98%!
Here's what Michelle Carvill, our Marketing Director, had to say:
"We were thrilled to be awarded with the Gold Trust Member Award from Feefo. We work hard at delivering service excellence - and so it's great to be recognised as an organisation that is receiving a high level of positive feedback from our customers. Over 98% of our customers rated our service as "Excellent" or "Good" in 2013. Here's to 99% in 2014!"
Feefo has become an invaluable resource for Companies Made Simple as, not only does it demonstrate to potential customers that we're a trusted formation agent, the feedback function enables us to look into any areas that may require our attention.
For more information on Companies Made Simple and the different company formation services that we offer, please visit http://www.companiesmadesimple.com/.