Beyond Philosophy To Reveal The 7 Key Ingredients Of A Successful Telecom Customer Experience Program In April 26 Webinar
Colin Shaw, Founder & CEO, and Zhecho Dobrev, Consultant, to share the insights from a four months research with Telecom executives and customer experience professionals.
Online, April 3, 2012 (Newswire.com) - Beyond Philosophy, the leader in helping organizations to create deliberate, emotionally engaging customer experiences, today announced a webinar focused on the problems and pitfalls Telecom professionals experience when approaching the task to improve the Customer Experience. The program entitled "The 7 Key Ingredients of a Successful Customer Experience Program in Telecoms" will be presented April 26 at 10am ET by Colin Shaw, Founder & CEO, and Zhecho Dobrev, Consultant, both of Beyond Philosophy.
More than 90% of the telecom executives we spoke to said that providing a differentiated experience is one of their strategic objectives. Yet the sector is not particularly renowned for good Customer Experience. Therefore how do you build a successful program and avoid the problems and pitfalls?
If you are a customer experience professional trying to prioritize the initiatives to work on, building business case of improving the customer experience, design the customer experience strategy or overcome organizational challenges this webinar will give you a number of insights in how to achieve this.
Attendees of the webinar will learn:
1. What is the most effective way of prioritising your Customer Experience initiatives?
2. What is Best Practice in Customer Experience governance?
3. How to overcome organisational siloes?
4. How to build a business case for Customer Experience initiatives?
5. How to define the Experience you are trying to deliver and build an effective strategy?
6. How emotions are emerging as a competitive differentiator?
7. What are the leading practices in journey mapping?
Those interested in further information or webinar registration are invited to visit: https://www1.gotomeeting.com/register/305586400.
For more detail contact:
Zhecho Dobrev, Consultant
+44 (0) 207 9171717
zhecho.dobrev@beyondphilosophy.com
About Beyond Philosophy
Founded in 2002, Beyond Philosophy is a leader in helping organizations to create deliberate, emotionally engaging Customer Experiences that drive value, reduce costs and build competitive advantage. Specializing in strategic consultancy services, custom research, training and education, the company's thought leaders have also pioneered new methods of analyzing both the rational and emotional sides of the Customer Experience. Beyond Philosophy's four internationally bestselling books - Building Great Customer Experiences; The DNA of Customer Experience; Revolutionize Your Customer Experience; and Customer Experience: Future Trends and Insights - are available through the company's website or through any bookseller.
Beyond Philosophy maintains offices in Atlanta, Georgia and London, England. Additional information can be found at www.beyondphilosophy.com.
