Beyond Philosophy's Global Leaders of Customer Experience Management Research 2013 The Results Are Announced!
Following on from the success of Beyond Philosophy's last Global CEM Research 2011/12, the Customer Experience expert's have just announced the release date for this year's results.
Online, May 16, 2013 (Newswire.com) - Webinar Date:
Tuesday, June 18th 2013
8:00 AM - 9:00 AM PDT
11:00 AM - 12:00 PM EDT
4:00 PM - 5:00 PM BST
5:00 PM - 6:00 PM CEST
Attending this webinar is a must!
Following on from the success of Beyond Philosophy's last Global CEM Research 2011/12, the Customer Experience expert's have just announced the release date for this year's results. Not only will an executive summary be available but a live webinar will be held to divulge what Global Leaders of Customer Experience Management are saying about the state of the CEM market today.
In the previous annual survey Beyond Philosophy identified some early threats to the CEM market through software rebranding, how CEM has become a global phenomena and a maturity model to represent that growth, how some of the best performers are not necessarily the highest investors in CE and the top 10 Customer Experience companies (no.1 being Apple). These and other highlights were covered in such magazines as CNN, Forbes and the Huffington Post. This time round Beyond Philosophy will be comparing the results from 2011/12 to see whether the trends previously identified are still continuing and what new trends are coming to the fore in CEM.
Anyone wanting to attend this insightful webinar will not only be in the company of two experts from Beyond Philosophy; Colin Shaw, Founder & CEO, & Steven Walden, VP, Consulting & Thought Leadership, but will also come away with useful understandings including; the hot new trends for Customer Experience, the top 10 best performers & top 5 worst performers in Customer Experience, the lessons to be learnt from a successful CE implementation & the current state of the market in terms of growth in investment.
Registration for 'Global Leaders of Customer Experience Management Research - Latest Results Announced!' webinar can be found here: https://www1.gotomeeting.com/register/419093009
If this sounds interesting, it's still not too late to get involved in this year's Global Customer Experience Management research, which is still currently open for a short time only, click here to participate.
Beyond Philosophy
Founded in 2002, Beyond Philosophy is a leader in helping organizations to create deliberate, emotionally engaging Customer Experiences that drive value, reduce costs and build competitive advantage. Specializing in strategic consultancy services, custom research, training and education, the company's thought leaders have also pioneered new methods of analyzing both the rational and emotional sides of the Customer Experience. Beyond Philosophy's four internationally bestselling books - Building Great Customer Experiences; The DNA of Customer Experience; Revolutionize Your Customer Experience; and Customer Experience: Future Trends and Insights - are available through the company's website or through any bookseller.
Beyond Philosophy maintains offices in Atlanta, Georgia and London, England. Additional information can be found at www.beyondphilosophy.com.
